What Makes Auryc Session Replay Different?
Gain full clarity into every customer frustration across their entire digital experience
Discover the real business impact
Auryc Session Replays uniquely surface how your customer frustrations on your site and mobile app affect the numbers that matter most in the end -- Performance and Revenue. Uncover the issues and sessions that impact loyalty, conversions, usage, and revenue quickly. Then, dive into the replays that matter most to reproduce and identify when, where, and why the issues happen.
Diagnose & Reproduce Any Issue Quickly
Removing the guesswork from what your customers and users experience on your website and mobile app is just the beginning. With Auryc Session Replays, layer in full behavior data, sentiment analysis, revenue and performance impact, and predictive intelligence to gain the full picture of every issue.
Isolate & Aggregate Session Replays
Cut through the noise and watch the sessions that matter most. Whether you start with a known issue in a Session Replay or you start from a high frequency issue and back into the replays, Auryc provides you with powerful segmentation tools that allow you to cut through the session replay noise and prioritize your responses, resources, and backlog based on the severity, frequency, and recency of the issues.
Protect Your Customer's Data
Ever-changing privacy laws and concerns about data security are central to how we have built and continue to evolve the Auryc platform. With Auryc Session Replay, you have full control over just how much personal data is captured in the recording and the additional data analytics. Auryc is HIPPA, PCI, GDPR, and CCPA compliant which means you have peace of mind when you and your team work with sensitive customer data.
Streamline Alerts and Issue Tracking
In-the-moment alerts keep your team informed of customer frustrations and site errors. Then, by viewing the session replay, share and tag other team members and also create a “ticket” in your issue tracking software all from Auryc. From an email or chat alert, easily view the session replay or “zoom out” to view similar sessions experiencing the issue to have large conversations. Every issue is centralized. All communication is streamlined.
Driving 15% Revenue Increase Through Customer Experience Clarity
CarParts.com combined product analytics, voice of customer, and session replay to remove blind spots in their CX that hindered sales.
“ We’ve eliminated our data analytic blind spots to such a significant degree that the cost savings we achieved from addressing issues uncovered by Auryc allowed the system to rapidly pay for itself. ”
Simon Carpio, President of Product Management, CarParts.comRead the Case Study
“ Amazing tool. The ability to quickly view session replays or heatmaps for specific journeys/landing pages is superior to any other product on the market. The insights section allows you to build custom reports and events quickly and efficiently ”
Craig M. SVP, eCommerce & MarketingRead G2 reviews
“ They have a fantastic team. It is effortless to implement, and we get great actionable insights. ”
Kartheek V. Chief Product OfficerRead G2 reviews
“ Ease of use, it's a must-have in your web toolbox; getting actionable insights in almost real-time is fantastic; others we have tried in the past do not compare to Auryc. I would highly recommend them to any site owner. If you want to know how your visitors behave on your site, Auryc is for you. Support from the team is excellent as well ”
Roberto G. Digital Marketing OfficerRead G2 reviews
G2 Reviews Are A Win-Win For Customers and Businesses
G2 is a platform that aggregates user reviews for business software. The platform makes it easy to review any product and filters out any fraudulent or unhelpful reviews. With more than 100,000 reviews on its site today, it has become the gold standard of customer reviews in the technology world.View ALL REVIEWS
Customer Experience Insights for Teams in Every Industry
Integrations & SDKs
Working with the tools you already use to make insights easier.
You have a great technology stack, and we get it.
Our platform integrates with the most-used tools in the industry, including Analytics, CMS, CRM, Ecommerce, Data Storage, Data Visualization, Business Intelligence, Support, and native mobile applications.
We support mobile apps with the Auryc SDK.Check out our integrations
DATA SECURITY AND COMPLIANCE
Auryc's Data First Policy
We understand the importance of building trust and protecting your and your customer’s data. Auryc is both GDPR, SOC 2, CCPA, and WCAG compliant in order to provide a platform that is both secure and trustworthy.
Auryc Session Replay FAQ
What is Session Replay?
Session Replays are recordings of your customers’ web and mobile app sessions used by product teams, marketing teams, operations teams, support teams, and even finance/risk teams to quickly see what a customer sees to identify and reproduce any site issue.
More advanced Session Replay and Customer Journey Platforms, like Auryc, add privacy controls, custom sampling, analytics, segmentation, and powerful performance impact analysis to give the full context to every user session.
What makes Auryc’s Session Replay different?
Customers choose Auryc’s Session Replay because they can see the real impact of every session on their bottom line and we help them make Customer Experience initiatives ROI positive.
Brands who work with Auryc get the full context of every frustration and friction across their site or mobile app.
Auryc Session Replays are seamlessly united into a single platform that marries replays with no-code full session analytics, voice of customer and feedback surveys, predictive insights, and instant alerting to remove the tedious process of watching hundreds of session recordings that won’t relate to the issue at hand. Beyond just speed to insights, Auryc’s hi-fidelity session replays give you the power to prioritize and quantify every customer frustration based on data and contextual triggers.
Why is having full data context important with Session Replay?
What kind of data can I see with Auryc Session Replays?
In short, every click, every behavior, every error, every frustration, any customer feedback, and of course the scrubbable video of the session replay itself.
In more detail, since Auryc tracks every element of a session on web or mobile, including the DOM, you get access to a play-by-play log of every error and action along with the session replay, including:
- page views
- rage clicks
- CSS issues
- form input information (if you allow that)
Plus, you can dive deeper by understanding where they were browsing from, browser, version, OS, and device.
Plus, dive even deeper by understanding how often any errors identified in the session have showed up across all sessions for all users, the performance and revenue impact of these errors, and so much more.
How does Auryc handle personal information (PII) in Session Replay?
Does Auryc Session Replay work on Web and Mobile Apps?
Can I integrate Auryc Session Replays with my current tech stack?
How do customers rate Auryc’s Session Replay capabilities?
Diagnose, Prioritize, Fix and Elevate Your Customer Experience.
Schedule a call with Auryc to unlock real insights into the revenue and performance impact of your customers' frustration.
We pride ourselves on the success we bring our customers...
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