Every Session Replay.
“Auryc session replays and their ability to create custom events are great for understanding customer behavior and troubleshooting issues.” - COLE HAAN
“The ability to drill down from the analytics directly into session replays gives new insights to take action.” - COX AUTOMOTIVE
How is Auryc Session Replay Different?
Gain full clarity into every customer frustration across their entire digital experience.
Performance & Revenue Insights
Uncover a Session's Real Business Impact
Auryc Session Replays uniquely surface how your customer frustrations on your site and mobile app affect the numbers that matter most in the end -- Performance and Revenue. Uncover the issues and sessions that impact loyalty, conversions, usage, and revenue quickly. Then, dive into the replays that matter most to reproduce and identify when, where, and why the issues happen.
Session Replay & Data Capture
Diagnose & Reproduce Any Issue Quickly
Removing the guesswork from what your customers and users experience on your website and mobile app is just the beginning. With Auryc Session Replays, layer in full behavior data, sentiment analysis, revenue and performance impact, and predictive intelligence to gain the full picture of every issue.
Analysis & Segmentation
Isolate & Aggregate Session Replays
Cut through the noise and watch the sessions that matter most. Whether you start with a known issue in a Session Replay or you start from a high frequency issue and back into the replays, Auryc provides you with powerful segmentation tools that allow you to cut through the session replay noise and prioritize your responses, resources, and backlog based on the severity, frequency, and recency of the issues.
Security & Privacy
Protect Your Customer's Data
Ever-changing privacy laws and concerns about data security are central to how we have built and continue to evolve the Auryc platform. With Auryc Session Replay, you have full control over just how much personal data is captured in the recording and the additional data analytics. Auryc is HIPPA, PCI, GDPR, and CCPA compliant which means you have peace of mind when you and your team work with sensitive customer data.
Collaboration & Communication
Streamline Alerts and Issue Tracking
In-the-moment alerts keep your team informed of customer frustrations and site errors. Then, by viewing the session replay, share and tag other team members and also create a “ticket” in your issue tracking software all from Auryc. From an email or chat alert, easily view the session replay or “zoom out” to view similar sessions experiencing the issue to have large conversations. Every issue is centralized. All communication is streamlined.
“ We’ve eliminated our data analytic blind spots to such a significant degree that the cost savings we achieved from addressing issues uncovered by Auryc allowed the system to rapidly pay for itself. ”
- Simon Carpio, President of Product Management, CarParts.com
Who Does Auryc Help?
Customer Experience Insights for Teams in Every Industry
Integrations & SDKs
Integrate Session Replays into Your Workflow
Session Replays isolated from your other systems means wasted time and resources, and more importantly, dissatisfied customers and negative revenue impact. Bring Auryc Session replays into your Customer Support, Bug Tracking, Customer Feedback, Optimization/Personalization, and dozens of other types of platforms you already use.
Data Security and Compliance
Auryc's Data First Policy
We understand the importance of building trust and protecting your and your customer’s data. Auryc is GDPR, SOC 2, CCPA, and WCAG compliant in order to provide a platform that is both secure and trustworthy.
Auryc Session Replay FAQ
In short, every click, every behavior, every error, every frustration, any customer feedback, and of course the scrubbable video of the session replay itself.
In more detail, since Auryc tracks every element of a session on web or mobile, including the DOM, you get access to a play-by-play log of every error and action along with the session replay, including:
- page views
- rage clicks
- CSS issues
- form input information (if you allow that)
Plus, you can dive deeper by understanding where they were browsing from, browser, version, OS, and device.
Plus, dive even deeper by understanding how often any errors identified in the session have showed up across all sessions for all users, the performance and revenue impact of these errors, and so much more.
Elevate How You Diagnose, Prioritize, and Fix Your Customer Experience.
Schedule a call with Auryc and gain real insight into the revenue and performance impact of your customers' frustration on your site or app.